Shipping policy

Order Processing All Urbana orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email once your order has been placed, and a separate shipping notification with tracking information once your order has shipped.

Shipping Destinations We currently ship within the United States only.

Estimated Delivery Times Once processed, orders typically arrive within 7–14 business days depending on your location. Please note that delivery times are estimates and are not guaranteed. Delays may occur during peak seasons or due to carrier delays outside our control.

Tracking Your Order Once your order ships, you'll receive an email with your tracking number. Please allow 24–48 hours for tracking information to update after you receive your shipping notification.

Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at 3ecomshop@gmail.com and we'll do our best to assist you.

Incorrect Shipping Address Please ensure your shipping address is correct at checkout. Urbana is not responsible for orders shipped to an incorrect address provided by the customer.